We can be independent when we do ittogether.
"I have worked with the Center for Independent Living of Lackawanna County for over 10 years, placing our Human Development and Family Studies (HDFS) students with their professionals for internships. Our students benefit from the unique experiences working with a variety of clients that the CIL provides. The CIL provides quality services to a diverse population of individuals and has helped our students make the connection between the theory, which they learn in the academic setting, and the practical application of that theory, in a practice situation. The staff are highly qualified and dedicated individuals who provide excellent supervision of our HDFS students, while providing compassionate services to the client populations they serve. I can’t say enough positive things about this wonderful agency."
Janet Ann Melnick, PhD, MSW, LSW, Penn State Worthington, Human Development & Family Studies Program
"Keith, and his staff from the Center for Independent Living, provided the practical nursing students from Fortis Institute with hands-on simulations, involving several different types of disabilities. This experience was both insightful and thought provoking for our students. I can’t thank Keith and his team enough for the work that they do."
Mary Tencza, MSN, RN; Clinical Coordinator, Fortis Institute Practical Nursing
"The Arc of Northeastern Pennsylvania, serving children and adults with intellectual and developmental disabilities, enjoys a long standing collaboration with the Northeast Pennsylvania Center for Independent Living. The CIL has proven time and again to be a valuable resource and information clearinghouse on matters related to disability awareness, acceptance, and accommodation. The Arc has frequently directed inquiries on The Americans with Disabilities Act (ADA) to the experts at the CIL. For many years, The Arc has been invited by the CIL to participate in the Mayor’s Commission on Disabilities in the city of Scranton, based out of and headed by the CIL. Recently, The Arc has benefited from the efforts of the CIL’s home modification program, whose experts in design and building have modified Arc properties to be more accessible for the individuals we serve. The growth of Northeast Pennsylvania Center for Independent Living programs and services in recent years is testament to the highly valued role this organization plays in our region. The Arc is pleased to partner with such a fine organization!"
Patrick T. Quinn, Director of Residential/Adult Day Services, The Arc of Northeastern Pennsylvania
"I have been inviting Keith to speak to my graduate and undergraduate classes for the past 10 years and every time I learn something new! Keith has a terrific way of conveying concrete information about the CIL including history, required services, and new initiatives. He talks about the advocacy work done by the CIL around issues like voting and the ADA as well as the new programs initiated by the WIOA. However, Keith also has a warm and approachable personality which allows him to provide a clear perspective about what it is like to live with a disability in NEPA. He is open to discussing his care needs, assistive technology and other resources he uses on a regular basis. Students leave class more aware of what the CIL offers, who works there and most importantly have had a memorable interaction with someone who is an articulate, educated, fun-loving, relatable person who just happens to also live with a disability. Its always a great use of our time and helps our students make sense of what we are learning in class."
Rebecca Spirito Dalgin, Ph.D., CRC, CPRP; Director, Rehabilitation Counseling Program; Associate Professor, Department of Counseling and Human Services; University of Scranton
"The students at Johnson College’s Physical Therapist Assistant program took part in Project ABLE, provided by staff and support group members from the Center for Independent Living. Our students now have a better understanding of the needs and struggles someone with a disability may face. As future healthcare professionals, this experience was extremely beneficial to our students as they continue to develop awareness about compassion, altruism, and social responsibility. We hope the Center for Independent Living will continue offering this program to future classes of Physical Therapist Assistant students. We are fortunate to have a local organization that has been improving and enhancing independent living options for people with disabilities in NEPA for over 25 years."
Nicole Fabricatore, PTA, BS; Johnson College, PTA Program; Academic Coordinator of Clinical Education
"Your organization has been successful with our students in not only providing them with the skills they need to be successful in school but also the skills that they will need to be successful in their new careers."
Melissa Misterman, Academic Support, McCann School of Business & Technology
"The Northeast Center for Independent Living recently modified our bathroom to adapt it for our disabled son. Once our home was approved by the State of Pennsylvania for modification, Charlie DeAngelo moved very quickly to evaluate the bathroom to meet our son’s needs. He developed a plan to modify the bathroom. Charlie had his construction specialists, Kirk and Sean, working on the bathroom in a very short time. Kirk and Sean’s work is excellent. They were always professional, friendly and sensitive to our family’s needs. Their workmanship is excellent. The modification was very extensive and complicated. The modification required extending the bathroom and modifying the entrance to my son’s room. Kirk and Sean minimized any impact the construction had on our routine and comfort. They worked quickly and the final product is outstanding. Our son’s special needs were not just met, but exceeded. Charlie, Kirk and Sean adapted to our family and made us feel that they really cared about our son’s needs, and that this was not just a job for them. Once the work was done Charlie came by to go over all areas and discuss and questions or concerns we might have. We are grateful and more than satisfied with the work done through The Northeast Center for Independent Living’s Home Modification Department."
Art, Donna and Joey Seymour
"We can't thank you enough for the beautiful shower modification that you did for Mom. It will make all of our lives much easier. Kirk and Sean were wonderful. Not only do they do exceptional work, but they made the whole process enjoyable."
Nancy and Ed Osburn
"I wish to take a moment to just let you all know what a relief it has been to not deal with a home care agency anymore. My quality of life, as well as happiness and confidence, has grown noticeably to my friends. I thank you and all your staff for your assistance, training and caring. I so appreciate managing my own care, my medical appointments, and getting my needs met. My home is clean, and it feels good. Without you, I would not be loving life nearly as much. My aides are incredible, consistent and truly a blessing to me. My most heartfelt thanks to you ALL!"
Aline Goodchild, ACES$ Colorado Consumer
"I just wanted to send a note to say thank you to Jason Smith, and Staff, for their above and beyond customer care. I am still a fairly new client, but I have to share that the transition and hiring process has been smooth. It is almost a rarity (with other FMS providers) to communicate with anyone and resolve issues, or have a game plan where someone follows through. I do complain when things are not working correctly, so I feel compelled to say when it is right. Jason Smith has great communication skills, and is able to listen and resolve any issues that arise. Thank you for your time."
Pamela Hildebrand, ACES$ Colorado Consumer
"My daughter, Tamekia, receives services from the Home and Community Based Services Program. Like many adults with developmental disabilities, she is able to stay in her own home and receive individually tailored support because she is a participant in this program. ACES$ is her fiscal agent. The professional staff at ACES$ handle all matters associated with the payment of her personal support worker – payroll, payroll taxes, etc. – ensuring that all is accomplished in a timely manner and done correctly. The friendly ACES$ staff always responds promptly to our questions and treats us with courtesy and respect. This gives us peace of mind and the freedom to enjoy our valuable family time. Thank you, ACES$, for all you do to make our lives better."
Shirley A. Perez, Mother/Legal Guardian- ACES$ Illinois Consumer
"I don’t know if you remember me or not but we are the family that got emergency approval to move from another FMS provider to ACES$. We had an extremely poor experience with your competitor. All we wanted to do was to move me from the employer role to the support worker and replace the employer role with my daughter. The other company was incapable of getting this done. We started the process in January and did not see an end in sight to progressing to make the change happen. Trying to reach the other company by phone or any other means was a struggle to say the least. It’s easier to reach Medicaid then it is to reach them and that includes their corporate office. I’ve never been told so many times that I was first in line on hold and then put in voicemail. On the very rare occasion they would pick up the phone they were unwilling to investigate reasons for process delays so we sat in limbo for months and now have forfeited compensation from January through May to care for my son. When we were approved to move to ACES$ we were in immediate contact with your Enrollment Agent and he came to our home to sign us up. I can’t tell you how fantastic that was because the other FMS provider made us send our paperwork through the U.S. Mail so all my personal information was being passed through their system just waiting for someone to steal my identity. The Enrollment Agent then followed up immediately with any open items and called me to walk me through signing up online. I have to commend your company and Staff. They are doing a great job representing your company. I am going to talk with the other families that use your competitor (all unhappy) and recommend they to move to ACES$ during open enrollment. Thank you for making this happen and for all your help. Have a great day!"
Kathy C. - ACES$ Illinois Consumer
"The staff is EXCELLENT! Please don’t ever outsource customer service at ACES$! I have spoken, at length, with personnel from different departments and have never had a bad experience."
ACES$ Illinois Consumer
"Craig Morrison consistently exceeds customer expectations in his prompt and helpful responses…sometimes, even on the weekends!"
ACES$ Illinois Consumer
"Tamara is a very knowledgeable plus she always gives her all and is very kind and friendly. She is a rock star."
ACES$ Illinois Consumer
"Best customer service I have received from any service provider in probably 10 years. Doesn’t matter the issue or whether it is via phone call or email. Answers and direction are prompt and provided by knowledgeable staff. I am very impressed!"
ACES$ Illinois Consumer
“The students from Forest City Regional find the Center for Independent Living Transition classes to be fun, informative, and interesting. Although the approach is casual in nature, the students gain valuable post-secondary, employment and independent living skills; they are learning and don't even realize they are learning. Ashley and Beth do a great job leveling and diversifying the transition lessons and provide very effective strategies for the students to use, in and out of school.”
Sandy Morahan, Transition Coordinator, Forest City Regional School District
“I feel that the hands-on activities and various group levels at the CIL are a great resource to our students. They are a wonderful added support for our students to help them towards reaching their post-school goals.“
Dave Genovese, Transition Coordinator, Scranton School District
“The Dunmore School District has entered into a partnership with the Center for Independent Living to help educate our children with special needs. We have been doing this for only a short period of time, but the positive effects that it is having on our students is really nice to see. The students that are participating in the program cannot wait to go every day. The positive effects that this program is having on our students is wonderful. The student’s parents are very pleased with the program and the progress that their children are achieving. We look forward to continued success with our partnership.“
Timothy Hopkins, Assistant Principal, Dunmore High School
“North Pocono High School is collaborating with Center for Independent Living and implementing a transition program within the North Pocono High School. The students are working towards gaining the skills needed to have success in competitive employment, as well as post-secondary settings. The Center for Independent Living is making a big difference in the lives of our students, in both the transition program at our high school and at the Center for Independent Living Transition Skills day program. The staff has been wonderful to work with, and their professionalism is outstanding! North Pocono High School is looking forward to continuing this partnership!”
Teri Mokay, Transition Teacher, North Pocono High School
“Tyler has been in the Transitional Skills Center Program over a year and we can tell you that he has never communicated with us like he has since his participation in the life skills and college skills programs began. We think Tyler has spoken to his family more in the past year that he did for the previous 16 years of his entire life. We particularly like how Center professionals have come up with special projects that allow these kids to get involved in the community and become contributing members of society. We can all do everything in our power as parents and educators to help them succeed, but if they don't have daily life skills, self-confidence and communication skills, they will stumble. The Center for Independent Living is providing the type of support that is needed at this critical time in their lives. Tyler has never had a "crew" of his own. The best offering at CIL is that they have assembled a group of kids that Tyler feels truly comfortable with and can relate to. That is invaluable. He has finally found his ‘peeps’.”
Janet and Bill - Parents
"We particularly like how the CIL’s professionals have come up with special projects that allow these kids to get involved in the community and become contributing members of society. "
~ Janet and Bill - Parents
“MyCIL has proven time and again to be a valuable resource and information clearinghouse on matters related to disability awareness, acceptance, and accommodation.”
~ Patrick T. Quinn, Director of Residential/Adult Day Services, The Arc of Northeastern Pennsylvania
"The friendly ACES$ staff always responds promptly to our questions and treats us with courtesy and respect."
~ Shirley A. Perez, Mother/Legal Guardian of an ACES$ Illinois Consumer
“I just wanted to send a note to say thank you for your above and beyond customer care. I am still a fairly new client, but I have to share that the transition and hiring process has been smooth.”
~ Pamela Hildebrand, ACES$ Colorado Consumer