I don’t know if you remember me or not but we are the family that got emergency approval to move from another FMS provider to ACES$. We had an extremely poor experience with your competitor. All we wanted to do was to move me from the employer role to the support worker and replace the employer role with my daughter. The other company was incapable of getting this done. We started the process in January and did not see an end in sight to progressing to make the change happen. Trying to reach t…
Craig Morrison consistently exceeds customer expectations in his prompt and helpful responses…sometimes, even on the weekends!
Tamara is a very knowledgeable plus she always gives her all and is very kind and friendly. She is a rock star.
Your organization has been successful with our students in not only providing them with the skills they need to be successful in school but also the skills that they will need to be successful in their new careers.
My daughter, Tamekia, receives services from the Home and Community Based Services Program. Like many adults with developmental disabilities, she is able to stay in her own home and receive individually tailored support because she is a participant in this program. ACES$ is her fiscal agent. The professional staff at ACES$ handle all matters associated with the payment of her personal support worker – payroll, payroll taxes, etc. – ensuring that all is accomplished in a timely manner and don…
Best customer service I have received from any service provider in probably 10 years. Doesn’t matter the issue or whether it is via phone call or email. Answers and direction are prompt and provided by knowledgeable staff. I am very impressed!
Having the Center for Independent Living in Sullivan County gives our residents from ages 18 to 59 an opportunity to request services locally without having to travel a long distance. In rural Pennsylvania most Human Services are in Joinders with other counties making access to those services nearly impossible.
The staff is EXCELLENT! Please don’t ever outsource customer service at ACES$! I have spoken, at length, with personnel from different departments and have never had a bad experience.