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Partnering With MCC of VA to Provide Financial Management Services That Put YOU First
Serving the Commonwealth Coordinated Care Plus (CCC Plus) Program
ACES$ Financial Management Services is the F/EA for Magellan Complete Care, serving the Commonwealth Coordinated Care Plus (CCC Plus) waiver, Virginia’s Medicaid managed long-term services and supports program.
ACES$ Empowers Your Independence
What You Can Do as a Member
As an ACES$ Member, you can:
- Plan your hours — You decide the best way to use your authorized service hours.
- Select your own personal care attendants — You have the freedom to select your personal care attendants.
- View your budget and timesheet history online — When you log on to ACES$ OnlineTM Account, our secure, user-friendly FMS portal, you can see all your FMS info in real time. Your personal care attendants can submit timesheets quickly and you can approve them easily.
ACES$ Provides Comprehensive Financial Management Services
How ACES$ Serves You
With ACES$ as your F/EA, you recruit, hire and train your own personal care attendants while we take care of the details, from running payroll to filing W2s.
You focus on living your best, independent life as we take care of:
- Payroll — From processing timesheets to making direct deposits
- Taxes — Withholding, filing and depositing federal and state employment tax requirements
The F/EA Voted #1 in Customer Service
You Enjoy the ACES$ Advantage
As an ACES$ Member, you enjoy the ACES$ Advantage that includes:
The best Member care
As the largest non-profit F/EA in the country, we have the resources to provide excellent service. What really sets us apart, however, is our dedicated team that includes over 51% of people with disabilities. Making life easier for people with disabilities is our passion. You’ll see this commitment in how we treat you.
Fast and easy timesheet submission
Personal care attendants enjoy quick timesheet submission through ACES$ OnlineTM. Our secure F/EA portal is easy to use. Coming soon is our on-the-go mobile app, ACES$ MobileTM EVV.
Choice of payment
Your personal care attendants can select the best payment method for them. ACES$ has direct deposit and pay cards — the quickest ways to get paid — or paper paycheck.
Instant budget alerts
With instant alerts, ACES$ OnlineTM automatically rejects timesheets with identified errors, preventing any future hassles.
Live phone support
Unlike other F/EAs, you talk to a knowledgeable team member when you call ACES$. You won’t be waiting on hold or forced through a series of prompts.
Quick and easy personalized enrollment
With ACES$, enrolling is easy. Both you and your personal care attendants benefit from secure online enrollment and streamlined forms.
View up-to-the-minute budget data and timesheets
When you log onto ACES$ OnlineTM, you get an accurate snapshot of your budget. You’ll also see any pending timesheets that need your approval.
Off-cycle payroll
Timesheet error? No problem! Thanks to our off-cycle payroll, you don’t have to worry about delaying your personal care attendant’s pay until the regularly scheduled pay date. Simply submit a corrected one, and we’ll process it that coming Friday, even if it’s not a scheduled payday. Your personal care attendants won’t have to wait an extra week to get paid.
Convenient hours
Available 8 a.m. to 8 p.m. Monday through Friday, we also have a 24-hour voicemail line and return calls quickly.
Language support
We offer our services in both English and Spanish. Our language line offers additional translations.
The Fiscal/Employer Agent (F/EA) for Magellan Complete Care of Virginia (MCC of VA)
ACES$
ACES$ focuses on Members. It’s why we’ve been voted #1 for customer service in the states we serve with more than one F/EA. With ACES$, you can focus on what matters most — living your best independent life — while we take care of everything payroll related.
Please note: ACES$ is closed for the following holidays:
New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
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ACES$
An F/EA Who Puts You First
What Makes ACES$ Financial Management Services Unique
ACES$ is the largest non-profit fiscal agent in the country. What really sets us apart, however, is our team. With over 51% of our team having a disability, we know firsthand what it’s like.
Our perspective is unique to the financial management world, because many of our own team members use our services. We treat you how you want— and deserve — to be treated.
Our goal is to make the entire process as easy and quick as possible for you.
Why ACES$ Is Voted #1 for Customer Service in Every State We Serve With More Than One F/EA
The ACES$ Advantage: Putting YOU First
- Easy, personalized enrollment
- Secure web access to your budget and service plan history in real time
- Live phone-call support
- Convenient hours and 24-hour voicemail
- Off-cycle payroll available for corrected timesheets to ensure fastest processing
- Easy online timesheet submission
- Your choice of payment type
- Automatic rejection and notification of overlapping timesheets
- Monthly budget reports
Information About ACES$
Resources
Home and Community Based Services Waivers in Eight States
Who We Serve
ACES$ provides financial management services to people on certain Medicaid Home and Community Based Services (HCBS) waivers in:
We also serve Veterans.
Proud member of Applied Self Direction
Best customer service I have received from any service provider in probably 10 years.
I just wanted to send a note to say thank you for your above and beyond customer care. I am still a fairly new client, but I have to share that the transition and hiring process has been smooth.
The friendly ACES$ staff always responds promptly to our questions and treats us with courtesy and respect.
~ Shirley A. Perez, Mother/Legal Guardian of an ACES$ Illinois Consumer
My quality of life, as well as happiness and confidence, has grown noticeably to my friends.
~ Aline Goodchild, ACES$ Colorado Client
We can be independent when we do it together.
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